Following the post-implementation phase, we will advise you on when it is appropriate to scale back the support being provided by the implementation team and ensure that there are sufficient expert users and 'Maximo^® champions' ready to take on responsibilities for routine internal support.

Many Maximo^® customers wisely purchase the customer support plan offered by IBM. This provides technical support to the standard Maximo^® product as well as patch releases and upgrades as they are issued. However, this will not provide the support cover you need for support issues relating to custom functionality, data improvement or integration to other business systems, and without this, your business critical functions will not be fully protected. We strongly recommend that all our clients supplement their standard support plan with a tailored support service agreement with Code Development. We will provide a package of support created to meet the unique needs of your company, your installation and any non-standard items. Examples of the components that you may opt for include:

• End-user telephone, email or chat support
• Remote administration, tuning and troubleshooting
• System integration support
• System audit, configuration and release management
• Expert support for in-house programmers/system administrators
• Upgrade schedule support

One of the most influential factors in determining the success of any upgrade or installation is the effectiveness of the training of the users. We will recommend a programme of training at all levels, and either our consultants can deliver the courses for you or we can instruct your trainers.

We offer a range of courses, all of which can be adapted to meet your exact needs, and allow you to be self-sufficient with the training:

• Maximo^® end-user courses for novices
• Maximo^® system administration courses
• Maximo^® programming courses

The objective of each course is to provide practical understanding and confidence in using the software in the shortest time possible. In approaching training from this perspective, users will gain an understanding of both the 'how' and the 'why', which not only improves knowledge retention, but will equip them to self-diagnose the majority of day-to-day questions that will arise as they use the system. End-users with limited responsibilities will receive hands-on tuition about the use of the essential modules and their functionality. The courses cover work requests, orders, inventory, purchasing, handling and running of some of the important reports.

We provide professionally-presented written course materials which include module overviews, worked exercises, online presentations, interactive tests as well as online quick-reference guides and pathways to other resources.